Privacy Policy
At Visttar Jewels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, share and protect your information with the highest standards of data integrity and transparency.
1. Introduction
Welcome to Visttar Jewels.
At Visttar Jewels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, share and protect your information when you visit our website, create an account, purchase products or communicate with our customer support team.
This policy applies to all visitors, registered customers and individuals interacting with our website and services.
2. Business Information
In accordance with statutory e-commerce and privacy disclosures under Indian law, the data fiduciary details are as follows:
Visttar Jewels
Handcrafted Fashion, Alloy & Bridal Jewellery
Website: www.visttarjewels.com
Shop No. 164, 1st Floor,
Indraprastha Shopping Center, S.V. Road,
Borivali (West), Mumbai – 400092,
Maharashtra, India.
3. Information We Collect
We may collect different types of personal and technical information when you interact with our website.
3.1 Personal Information
Information you voluntarily provide may include:
- Full name.
- Mobile number.
- Email address.
- Billing address.
- Shipping or delivery destination address (including pincode and landmarks).
- Account login credentials (encrypted passwords).
- Date of birth, if requested for a specific birthday privilege, anniversary reward, or promotion.
- Information shared during customer support enquiries or WhatsApp concierge sessions.
3.2 Order and Transaction Information
When you purchase products from Visttar Jewels, we may collect:
- Order ID (e.g. #VJ-88204) and historical purchase records.
- Products purchased, metal specifications, and jewellery collections selected.
- Order quantity and pricing details.
- Billing and delivery information.
- Payment status (e.g., Captured, Authorized, COD).
- Bank/gateway transaction reference numbers.
- Refund, exchange, and cancellation details.
🔒 Security Note: We do not store complete debit card or credit card credentials. All payments are processed through RBI-authorized third-party payment gateways.
3.3 Technical Information
When you access our website, technical telemetry is collected automatically to ensure smooth browsing:
- IP address and approximate geographic location.
- Browser type and version.
- Device type, screen dimensions, and operating system.
- Website access date, session timestamps, and duration.
- Pages visited, product categories explored, and items saved to wishlist.
- Referring website or traffic source.
- Cookies and similar tracking technologies.
This information helps us maintain website security, prevent fraud, optimize page performance, and understand customer styling preferences.
4. How We Collect Information
We collect information through various transparent channels, including:
- Website registration, account creation, and patron profile completion.
- Online checkout, cart management, and order placement.
- Contact forms, appointment scheduling, and styling enquiries.
- Email, WhatsApp concierge, and telephone communications.
- Essential and functional cookies during browser sessions.
- Payment gateway callback verifications and courier tracking integrations.
- Festive campaigns, VIP preview registrations, and newsletter signups.
5. How We Use Your Information
Visttar Jewels uses customer information exclusively for legitimate business purposes:
Confirm and process orders, verify payment receipt, arrange signature velvet packaging, coordinate insured dispatch through courier partners, and provide live tracking links.
Respond to product sizing questions, handle service requests, process cancellations or exchanges, and assist with delivery scheduling.
Authenticate patron access, securely store multiple delivery addresses, maintain complete order records, and provide account-related security alerts.
Share private collection previews, announce bridal jewellery launches, and send festive discount codes (you may opt out at any time with a single click).
Analyze performance metrics to optimize page load speeds, refine collection filters, eliminate errors, and improve luxury user experiences.
Detect unauthorized logins, prevent payment fraud, maintain website security, and comply with statutory legal requirements under Indian law.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing and shopping experience. Cookies are small text files stored on your device.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may impact cart persistence and checkout capabilities.
7. Sharing of Personal Information
We share necessary information strictly with trusted operational partners under strict confidentiality agreements:
- 7.1 Payment Gateway Providers: Authorized payment processors (e.g., Razorpay, Cashfree, bank networks) receive encrypted payment parameters to process transactions securely.
- 7.2 Logistics and Delivery Partners: Courier companies (e.g., BlueDart, Delhivery, DTDC) receive the recipient name, delivery address, and contact number solely to deliver and track orders.
- 7.3 Technology and Cloud Hosting: Secure cloud infrastructure and database providers who operate encrypted hosting environments under high security standards.
- 7.4 Communication Providers: SMS and email automation platforms used exclusively to transmit transactional receipts, OTP verifications, and delivery updates.
- 7.5 Analytics Providers: Aggregated, anonymized website telemetry to optimize browsing performance.
- 7.6 Legal and Regulatory Authorities: We may disclose information only when compelled by valid court orders, statutory laws, or lawful government directives in India.
8. Payment Security
Visttar Jewels uses certified, PCI-DSS compliant payment service providers to facilitate online payments. Depending on the payment method selected (UPI, Credit/Debit Cards, Net Banking), customers are redirected to an encrypted checkout portal.
We do not directly collect, view, or store complete debit card or credit card CVVs or net banking passwords on our servers.
9. Data Storage and Security
We implement robust technical and organizational safeguards to protect customer data against unauthorized access, loss, alteration, or misuse:
- 256-bit SSL/TLS encryption for all communications between your browser and our store.
- Multi-factor administrative access controls and role-based permissions.
- Secure cloud databases with regular automated backups.
- Continuous vulnerability scanning and security monitoring.
While we implement industry-standard precautions, no electronic transmission or storage system can be guaranteed 100% impenetrable. We continuously update safeguards to preserve maximum data security.
10. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory accounting, tax (GST), and legal retention requirements in India.
When data is no longer required for customer service, dispute resolution, or statutory compliance, we securely delete or anonymize it.
11. Customer Rights and Choices
Subject to the Digital Personal Data Protection Act, 2023 and applicable Indian laws, you have specific rights regarding your data:
To exercise any of these statutory rights, please email us at support@visttarjewels.com.
12. Marketing Communications and Opt-Out
Customers who no longer wish to receive VIP collection previews or festive lookbooks can opt out at any time by:
- Clicking the "Unsubscribe" link at the bottom of any marketing email.
- Replying "STOP" to promotional WhatsApp or SMS messages.
- Emailing our support team at support@visttarjewels.com.
Please note: Opting out of marketing does not affect essential transactional notifications (order confirmations, invoices, AWB dispatch updates).
13. Third-Party Websites
Our website may include links to external websites, social channels, or payment networks. Visttar Jewels does not control and is not responsible for the privacy practices of external third-party sites.
14. Children's Privacy
Our website and services are not intended for individuals under 18 years of age without parental supervision. We do not knowingly solicit or collect personal information from minors.
15. International Data Processing
Some of our trusted technical providers (cloud hosting, security infrastructure) may utilize servers situated outside India. Where cross-border data transfer occurs, it is conducted strictly in accordance with Indian regulatory standards and contractual safeguards.
16. Data Breach and Security Incidents
In the unlikely event of a security breach involving personal data, Visttar Jewels will promptly investigate and contain the incident, and notify affected users and the Data Protection Board of India as required under the DPDP Act, 2023.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational modifications, regulatory updates, or enhanced security features. Any revised version will be published on this page with an updated effective date.
18. Grievance Redressal
In compliance with Indian data privacy statutes, you may submit any data privacy grievance or inquiry to our designated officer:
Business Name: Visttar Jewels
Grievance Contact: Customer Support / Grievance Officer
Office Address: Shop No. 164, 1st Floor, Indraprastha Shopping Center, S.V. Road, Borivali (West), Mumbai – 400092, Maharashtra, India.
Email: support@visttarjewels.com
Customer Care: +91 98191 76693
We will acknowledge receipt within 48 hours and work to resolve grievances in a prompt, fair manner.
19. Applicable Law
This Privacy Policy shall be governed by and interpreted under the laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the rules framed thereunder.
20. Contact Us
For questions or requests concerning this Privacy Policy or your personal information, please connect with us:
VISTTAR JEWELS
Shop No. 164, 1st Floor, Indraprastha Shopping Center,
S.V. Road, Borivali (West), Mumbai – 400092,
Maharashtra, India.
Your Privacy Matters to Us.
Thank you for trusting Visttar Jewels. We value your privacy and are committed to protecting your personal information while providing you with a secure and convenient shopping experience.