Return, Exchange & Refund Policy

At Visttar Jewels, customer satisfaction is important to us.

We take care to ensure that every jewellery product is inspected and packed before dispatch. However, if you receive a damaged, defective, incorrect or incomplete product, we are committed to reviewing your concern and providing an appropriate resolution.

This Return, Exchange & Refund Policy explains the conditions and procedures applicable to purchases made through our website.

In accordance with statutory e-commerce disclosures under Indian law, our business details are as follows:

Customers may request a return or exchange in the following circumstances:

• The product received is damaged.
• The product received is defective.
• The wrong product has been delivered.
• The order contains missing items.
• The product received is significantly different from its description or specifications on the website.

For hygiene, quality control and product protection reasons, certain products may not be eligible for return due to a change of mind.

These may include:

• Products purchased during clearance or final-sale promotions, where the exclusion was clearly disclosed and legally permissible.
• Products damaged due to customer negligence or improper handling.
• Products that have been altered, repaired or tampered with by the customer.
• Products returned without the original product components or accessories, where applicable.
• Products showing signs of excessive use beyond reasonable inspection.

Visttar Jewels deals in Alloy Jewellery, Bridal Jewellery and fashion accessories.

As these products may involve delicate finishes, decorative elements and hygiene considerations, we encourage customers to carefully review product images, descriptions, material details and specifications before purchasing.

A return request solely because of a change of mind, personal preference or a minor difference in appearance may not be accepted unless expressly offered as part of a promotional or product-specific return arrangement.

This does not affect statutory rights relating to defective, misdescribed or incorrectly supplied products.

If you receive a damaged or defective product, please notify us within 7 calendar days of delivery.

To help us investigate and resolve your complaint, please provide:

• Order ID or order number.
• Customer name and registered mobile number.
• Clear photographs of the damaged or defective product.
• Photographs of the packaging and shipping label.
• An unboxing video, if available.
• A brief description of the issue.

Our team will review the information and determine the appropriate resolution. Depending on the nature of the issue and product availability, the resolution may include:

Note on unboxing videos: An unboxing video may assist our investigation but will not be an absolute requirement for a valid consumer complaint.

If you receive a product different from the one ordered, please contact our customer support team within 7 calendar days of delivery.

Please share:

• Order confirmation details.
• Photograph of the received product.
• Photograph of the shipping package.
• A brief description of the discrepancy.

After verification, Visttar Jewels will arrange an appropriate replacement, exchange or refund.

If your shipment contains fewer products than ordered or any item is missing, please contact us within 7 calendar days of delivery.

Our team will verify the order details, packaging and dispatch records.

Where a missing item is confirmed, we will arrange the appropriate resolution, which may include dispatching the missing item or issuing an eligible refund.

Customers may request an exchange in circumstances covered under our return eligibility conditions.

Exchange requests are subject to:

• Product availability.
• Verification and approval of the original complaint.
• Return of the original product, where required.
• Agreement on any applicable price difference for a voluntarily requested alternative product.

If the replacement product has a higher price, the customer may be required to pay the difference.

If the replacement product has a lower price, the difference will be refunded or adjusted through an agreed method.

Where the exchange is required because of an error, defect or incorrect delivery attributable to Visttar Jewels, no additional product replacement or return shipping charge will be imposed on the customer.

Refunds may be issued in the following situations:

• An eligible return has been approved.
• A damaged or defective product cannot reasonably be replaced.
• An incorrect product has been delivered and a replacement is not agreed upon.
• An order is cancelled by Visttar Jewels.
• Payment has been successfully deducted but the order has not been confirmed or processed.
• A refund is otherwise required under applicable law.

Refunds will be processed after the relevant verification and approval process.

For orders placed using Cash on Delivery:

• Customers are required to pay the applicable amount at the time of successful delivery.
• Refunds for eligible COD returns will be processed through a verified bank account or another mutually agreed method.
• Customers may be asked to provide the account holder's name, bank account number and IFSC code through a secure channel.
• COD availability may vary depending on the delivery location and order value.

Customers should not share sensitive banking authentication information with anyone claiming to represent Visttar Jewels.

The responsibility for return shipping charges will depend on the reason for the return.

To ensure safe transportation of returned products, customers are requested to:

• Pack the jewellery carefully.
• Use appropriate protective packaging.
• Include the original product packaging, where available.
• Include all applicable accessories and components.
• Avoid sending unrelated products or personal belongings.
• Share the return shipment tracking details, where applicable.

Customers should retain the return shipment receipt until the return process is completed.

Customers may request cancellation before dispatch by contacting our support team.

The following conditions apply:

• Cancellation requests will be reviewed according to the order processing status.
• Orders already dispatched may not qualify for standard cancellation.
• If Visttar Jewels cancels a confirmed prepaid order, the eligible amount will be refunded.
• If a payment is deducted but the order is not successfully confirmed, the payment will be investigated and the applicable refund initiated.

For additional details, customers should refer to our Cancellation Policy.

Products purchased using promotional offers, coupon codes, festive discounts or special campaigns will be governed by the applicable offer conditions.

Where an eligible refund is approved:

• The refund will generally be calculated based on the actual amount paid for the returned product.
• Discounts and promotional benefits will be accounted for in the refund calculation.
• Shipping charges will be treated according to the applicable policy and consumer protection requirements.

A promotional or discounted purchase will not automatically lose its statutory return, replacement or refund rights.

A return or refund request may be declined where the investigation establishes that:

• The product has been intentionally damaged after delivery.
• The product has been altered or repaired without authorisation.
• The complaint is based on incorrect or misleading information.
• The returned item does not correspond to the product originally supplied.
• The return request does not relate to an eligible issue or available return arrangement.

Any rejection will be communicated with the relevant reason.

Nothing in this section excludes remedies required under applicable law.

Customers may contact our support team to enquire about the status of their return, exchange or refund request.

Please keep the following information available:

• Order ID.
• Registered mobile number.
• Refund reference number, if available.
• Return shipment tracking number, if applicable.

Our support team will assist with relevant updates and escalations.

This policy is intended to establish a transparent and fair process for handling returns, exchanges and refunds.

Nothing contained in this policy shall:

• Exclude consumer rights under applicable Indian law.
• Restrict a customer's statutory right to seek redressal.
• Exclude remedies for defective, deficient, misrepresented or incorrectly supplied products where such remedies are legally available.
• Override any mandatory legal requirement.

Visttar Jewels reserves the right to update or modify this Return, Exchange & Refund Policy from time to time.

Any changes will be published on this website with the revised effective or last-updated date.

The applicable policy will be interpreted in accordance with applicable consumer protection laws.

This policy shall be governed by the laws of India, including applicable provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended or applicable from time to time.

Disputes shall be handled by the competent authorities and forums in accordance with applicable law.