Shipping & Delivery Policy

Welcome to Visttar Jewels.

We are committed to delivering your favourite jewellery products safely and efficiently to your doorstep.

This Shipping & Delivery Policy explains our order processing, packaging, shipping, delivery timelines, tracking procedures, shipping charges and other delivery-related terms for purchases made through our website.

In accordance with statutory e-commerce disclosures under Indian law, our business details are as follows:

Visttar Jewels currently offers delivery services across serviceable locations in India.

Delivery availability depends on the pin code and courier service coverage. Customers can check delivery availability by entering their pin code during the checkout process, wherever the facility is available.

Orders may be delivered to:

• Residential addresses.
• Commercial addresses.
• Office addresses.
• Other valid delivery locations supported by our logistics partners.

Shipping charges, if applicable, will be displayed during checkout before the customer completes the order.

The applicable charges may depend on:

• Delivery location.
• Order value.
• Shipment weight and dimensions.
• Delivery service selected.
• Promotional offers or shipping campaigns.

Visttar Jewels may offer free shipping on selected orders or during promotional campaigns. Any applicable shipping discount or free-shipping eligibility will be communicated during checkout or through the relevant promotional offer.

After successfully placing an order, customers may receive an order confirmation through available communication channels, including:

• Email.
• SMS.
• WhatsApp, where available.
• Website customer account.

The confirmation may include:

• Order number.
• Products purchased.
• Order value.
• Payment status.
• Billing and shipping information.

Customers are advised to verify their order details and contact us immediately if any correction is required.

Visttar Jewels takes reasonable care while packaging Alloy Jewellery, Bridal Jewellery and other fashion accessories.

Our packaging process is designed to minimise the risk of damage during transportation.

Depending on the product, packaging may include:

• Jewellery boxes or pouches.
• Protective wrapping.
• Cushioning materials.
• Outer shipping packaging.
• Appropriate sealing and shipment labels.

Customers are requested to inspect the package and its contents after delivery.

If the product is damaged, defective, incorrect or incomplete, please refer to our Return, Exchange & Refund Policy.

Once an order has been dispatched, tracking details may be shared with the customer through email, SMS, WhatsApp or the customer account, depending on the available service.

Customers can use the tracking number to check shipment progress through the respective courier partner's tracking facility.

Tracking information may take some time to become active after dispatch. If tracking details are not received or the tracking status is not updated for an extended period, customers may contact our support team.

Our logistics partners will make delivery attempts at the address provided during checkout.

Customers are responsible for:

• Providing an accurate and complete delivery address.
• Providing a valid mobile number.
• Ensuring someone is available to receive the shipment.
• Responding to courier-related delivery communications.
• Providing reasonable assistance to complete delivery.

If delivery cannot be completed because of an incorrect address, unavailable recipient or other customer-related circumstances, the courier partner may attempt redelivery or return the shipment to the sender according to its operational procedures.

Any additional delivery arrangements or charges will be communicated to the customer before being applied.

Customers should carefully verify their shipping address before placing an order.

If an address correction is required, customers should contact us immediately.

Visttar Jewels will make reasonable efforts to assist with address correction requests, subject to courier partner approval.

Cash on Delivery may be available for eligible products, orders and delivery locations.

The availability of COD depends on the serviceability and operational conditions of our logistics partners.

For COD orders:

• Customers must pay the order amount at the time of successful delivery.
• Customers should keep the exact or applicable payment amount ready.
• The courier partner may support cash or digital payment methods, depending on the service.
• Orders may be subject to additional verification before dispatch.

Visttar Jewels reserves the right to restrict COD availability where there are repeated delivery failures, fraudulent orders or other legitimate operational concerns, subject to applicable law.

Although we make reasonable efforts to deliver orders within the estimated timelines, delays may occur due to circumstances beyond our control.

Possible reasons include:

• Weather conditions.
• Natural disasters.
• Transportation disruptions.
• Courier partner operational issues.
• Government restrictions.
• Public holidays.
• Festive season delivery volumes.
• Incorrect or incomplete delivery addresses.
• Remote-area service limitations.
• Other unforeseen circumstances.

If a shipment is delayed, customers may contact our support team for assistance.

Where an order is significantly delayed or cannot be delivered, we will communicate the available resolution in accordance with applicable law and the relevant order circumstances.

An order may be returned to Visttar Jewels by the courier partner in circumstances such as:

• Incorrect or incomplete address.
• Recipient unavailable after delivery attempts.
• Customer refusal to accept delivery.
• Incorrect contact information.
• Delivery location outside the courier service area.
• Other courier-related delivery failures.

If a shipment is returned to us, our support team may contact the customer to confirm the reason and discuss the next steps. Depending on the circumstances, the customer may request redelivery or cancellation.

Any additional shipping charges for customer-requested redelivery will be communicated in advance and will be subject to applicable law. Where the failure is attributable to Visttar Jewels or its logistics arrangements, the customer will not be unfairly charged.

Customers are advised to inspect the outer packaging when receiving their shipment.

If the package appears visibly damaged, opened or tampered with:

• Inform the delivery personnel where possible.
• Take photographs of the package.
• Record an unboxing video if feasible.
• Report the issue to Visttar Jewels as soon as possible.
• Do not discard the packaging until the issue is resolved.

If the delivered product is damaged, defective or incorrect, customers may submit a claim under our Return, Exchange & Refund Policy.

An unboxing video is helpful evidence but is not an absolute requirement for a valid consumer complaint.

In certain circumstances, an order containing multiple products may be dispatched in separate shipments.

This may occur due to:

• Product availability.
• Packaging requirements.
• Warehouse or fulfilment arrangements.
• Logistics partner operational requirements.

Where applicable, customers may receive separate tracking numbers and delivery notifications. The remaining products will be dispatched according to the applicable fulfilment arrangements.

If a customer receives:

• A product different from the order.
• An incomplete shipment.
• Fewer products than ordered.
• A package marked as delivered but not actually received.

The customer should contact our support team as soon as reasonably possible. Please provide:

• Order number.
• Registered mobile number.
• Delivery tracking number.
• Relevant photographs or supporting information, where available.

Our team will investigate the issue with the relevant courier partner and provide an appropriate resolution.

Delivery may be confirmed through courier tracking information, proof of delivery, delivery OTP or other confirmation mechanisms used by the logistics partner.

Customers should ensure that products are received by an authorised person at the delivery address.

If a shipment is incorrectly marked as delivered, customers should notify us promptly so that we can investigate with the courier partner.

Orders placed during special offers, festive campaigns, clearance sales or promotional events are subject to the same general shipping and delivery procedures.

However, processing and dispatch times may be longer during high-volume promotional periods.

Any special delivery conditions or exceptions will be communicated as part of the relevant promotional offer.

Visttar Jewels will make reasonable efforts to ensure that all orders are packed, dispatched and delivered safely.

However, delivery timelines are estimates and cannot be guaranteed in every circumstance.

Visttar Jewels reserves the right to update or modify this Shipping & Delivery Policy from time to time.

Any changes will be published on our website with a revised effective or last-updated date.

Customers are encouraged to review this page periodically.

This policy shall be governed by the laws of India, including applicable provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended or applicable from time to time.

Any disputes will be handled by competent authorities and forums in accordance with applicable law.